Dear Lost Spirits Friends,
As many of you know, Lost Spirits was temporarily shut down by COVID regulations in March 2020. Unfortunately, this included our customer service department, which due to sensitive customer data was not set up to be operated remotely.
We never imagined this would last longer than 30-60 days.
Now that the restrictions are being eased, we are working to get a new customer service team operational. However, it will take several steps to get it activated and in compliance with the latest rules and restrictions.
Within the next 4-8 weeks - we will have our customer service department back up and running and any outstanding orders fulfilled, or refunds issued.
Thank you so much for your patience during this trying time. We have never faced anything like this and your support means the world to us.
If you require immediate assistance, please feel free to email me directly at Bryan (at) lostspirits (dot) net. Please note it may take a few days to get back to you as we are running on a skeleton crew while we wait to be allowed to reopen completely.
Co-Founder / CEO